The Atlantic

“What happens when you find yourself becoming the thing you said was evil? So far, the Valley response has been to find a bigger evil, which is to say China.”

I agree that unfortunately, the valley has changed in that respect, and not for the better.

Julian Ranger (digime)

His predictions on personal data and privacy for 2020. I largely agree, but I think there are a few more interesting trends happening for the first time in 2020. I guess I need to do more blogging …

In any case, definitely worthwhile reading.

Chip Morningstar

“Like Andreesen says, software is eating the world. And the software is crap. So the world is being eaten by crap.” This and other gems, in case you need brightening up your morning. From 3 years ago.

Post on LinkedIn.

Basecamp

“The internet needs to know less about us, not more. Just because it’s possible to track someone doesn’t mean we should.”

Adtech

The Norwegian Consumer Authority is filing legal complaints against six #adtech companies revealing systematic breaches to privacy, gathering & sharing heaps of personal data. Twitter announcement base on this report:

Dataportability.org

Does it still exist? The wiki won’t come up, the blog has an “error establishing a database connection” and the last Tweet was in 2016.

Expertise matters

“This airplane is designed by clowns supervised by monkeys”. Never heard of a competent person saying anything like this without it being 100% true. Expertise matters. Or, in this case, people die.

Doctorow

Excellent piece on Big Tech and (lack of) antitrust leading to less free speech.

Running python?

xkcd has you covered. All resemblence to my laptop is entirely coincidental and defamatory.

CCPA fail

In a surprise to no one, publishers are hiding “Do not sell my information” links now required under #CCPA as much as they can. #privacy

Received @toyota e-mail today: “This May Be Your Last Toyota Email”. Good! (Needed: reb00t of big companies’ understanding of #customer #experience)

Thesis: much of best practice training in #customer #support is bunk and aggrevating instead. Don’t cheerfully ask me “How are you doing?” Answer my question! Immediately. Then I’ll be doing much better, thanks for asking.