2020-01-06
Received @toyota e-mail today: “This May Be Your Last Toyota Email”. Good! (Needed: reb00t of big companies’ understanding of #customer #experience)
Quick Notes
https://reb00ted.org/quick-notes/
https://reb00ted.org/quick-notes/
2020-01-06
Received @toyota e-mail today: “This May Be Your Last Toyota Email”. Good! (Needed: reb00t of big companies’ understanding of #customer #experience)
2020-01-02
Thesis: much of best practice training in #customer #support is bunk and aggrevating instead. Don’t cheerfully ask me “How are you doing?” Answer my question! Immediately. Then I’ll be doing much better, thanks for asking.